QualSoft has a well-defined and mature application maintenance process, which allows effective capture, reporting resolution of maintenance requests. We perfected its methodology for the gradual transfer of duties from customer's in-house maintenance team to our offshore team.

Web site maintenance is an important service. Web sites need to be updated in content maintenance, graphics, manage product catalog, enhancement of existing web applications and search engine listing. Web site maintenance is for keeping your site effective, or to change and meet your Internet page goals.

At Offshore development center, we provide following web maintenance services

• System Administration
• Software maintenance
• Software development and enhancement
• Content management
• Statistical Analysis
• Security management
• Site Management
• Search Engine Optimization (SEO)
• Custom Web Programming
• Contact Forms (and other custom forms designed for specific purposes).
• Message Boards.
• Product changes and new product additions
• Chat Rooms.
• Classified Ads.
• Guest books.
• Search Engine & Site Search

Software Maintenance Methodology

Our software maintenance methodology consists of

Selection & Plan

• Select team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
• Obtain thorough understanding of the business domain and a complete understanding of the application implementation
• Configure the correct maintenance model along with a gradual knowledge transfer to the offshore maintenance team .

Stabilization & KAP

• Stabilize infrastructure and the support processes
• Obtain thorough understanding of the scope and complexity of technical and business issues
• Distribute work between client and offshore maintenance teams
• Provide training in the areas required to the maintenance team under the guidance of the onsite team
• Schedule workload and system analysis

Changes prioritization / Enhancement

• Acquire complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge
• Offshore maintenance team to perform most change request activities on its own, including help desk calls
• Client team to retain highly critical activities like change prioritization and version control

Steady Phase

• Provide steady state support
• Assume entire maintenance operation, from versioning and end-user support, to help desk activities.